Frequently Asked Questions
Please remember that this is a temporary, outdoor rink subject to changeable weather conditions. Please check the weather forecast and dress accordingly.
Ice skating is enjoyable but can be hazardous and all customers are advised that they skate at their own risk and should take particular precautions when children are in their care.
How do I book tickets?
You can book online HERE. An e-ticket will be sent to your email address as a PDF attachment. You can print this and bring it along or bring it on your smartphone.
Can I purchase tickets at the rink?
We advise you to purchase your ticket online in advance. However, tickets can be purchased at the rink (subject to availability) although there may be a small delay if the session is busy.
When should I arrive?
Please arrive 25 minutes before your session time. This will allow time for skate fitting and get you on the ice without unnecessary delay.
Are the skates included in the ticket price?
Yes, your ticket includes the skates.
Is there a minimum age?
There is no minimum age, but please use your judgement whether your child will enjoy the experience. All children of 12 years and under must be accompanied by an adult.
Are there skating aids?
Yes, penguin skating aids are available on a first come basis at £3 each for 20 minutes.
There are also a limited number of double-bladed ‘bob skates’ which strap on to a child’s shoe.
May I bring my own skates?
Yes, you are welcome to use your own skates although speed skates are not allowed and we reserve the right to not allow skates if we consider them unsuitable.
What happens if there is ‘bad’ weather?
This is an outdoor rink and will be open and operating in nearly all conditions. Please wear suitable clothing. In the unlikely event that the duty manager decides that it is necessary to close the ice rink, then if the skating session has been operating for less than 30 minutes you will be offered an alternative session of your choice (subject to availability).
What clothing should I wear?
Please check the weather and dress accordingly, although gloves are always recommended. You may leave items of clothing etc. with your shoes, but this is done at your own risk and there are no cloakroom facilities available. Lost property will be held at the skate exchange counter until claimed.
Can I just watch the skating?
You are welcome to watch the skating, but there are limited facilities. You can purchase hot drinks at the concession offering mulled wine, hot drinks and food at the main entrance.
Is there disabled access?
Yes, there are DDA compliant ramps providing access to the skate exchange and ice rink. Wheelchairs are welcome on the ice and one carer may accompany each registered disabled customer free of charge.
Terms & Conditions
In the event any session is cancelled or curtailed, ticket holders will be offered an alternative session (subject to availability). This is an outdoor event and no refunds or exchanges will be given due to inclement weather. In the unlikely event that the ice rink manager deems it necessary to close the rink, alternative sessions will be offered subject to availability.
We reserve the right to close the ice rink and access to areas within the grounds around the ice rink at short notice and without prior warning if necessary and our decision is final.
By entering the site visitors consent to being photographed, filmed or recorded as visitors of the ice rink, and consent to such photographs, films or recordings being used by us to publicise the event in the future.
The most important thing is...ENJOY!